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Elevator & Escalator Safety

Elevator Safety Rules

When waiting for an elevator:

  • Know your destination. Push elevator call button for the direction you want to go.

  • Stand aside for exiting passengers.

  • Wait for the next car, if the elevator is full.

  • Take the stairs if there is a fire.

  • Do not try to stop a closing door. Wait for the next elevator.

When you enter and leave an elevator:

  • Enter and exit carefully. Step up or down if the elevator floor and hall floor are not level.

  • Hold children and pets firmly.

  • Stand clear of the doors – keep clothes and carry-ons away from the opening.

  • Push and hold the DOOR OPEN button if the doors need to be held open, or ask someone to push the button for you.

When riding on the elevator:

  • Stand next to the elevator wall.

  • Hold the handrail if available.

  • Pay attention to the floor indications.

  • If the doors do not open when the elevator stops, push the DOOR OPEN button.

What to Do in the Event of a Delay

  • Push or pull the Alarm button to call for assistance.

  • Phone for help, if a phone is available. An intercom or hands free phone may be available. Follow instructions for their use.

  • Pry not! Do not force open the elevator doors. Do not attempt to leave the elevator.

  • Patience, please. You are safe and there is plenty of air. So relax and wait for help.

Escalator Safety


  • Safe Moving Stairs

    There are over 35,000 escalators in the U.S. and Canada moving an estimated 90 billion passengers annually or 245 million passengers a day. Statistically, escalators are safer than stairs. The number one type of escalator accident, as with stairs, is falling.

Safety Tips & Rules

Before entering escalators:

  • No hand trucks or hand carts.

  • No freight.

  • No wheelchairs, strollers or baby buggies.

  • No walkers or wheeled vehicles.

  • No loose clothing - clogs, flip flops, soft-soled shoes or scarves.

  • Be careful when carrying hanging clothes.

  • No running or walking - stand still.

  • Don't ride barefoot or with loose shoelaces.

  • Parents supervise the conduct and activity of your children.

  • Use emergency button in emergency situations

When entering escalators:

  • Watch the direction of the moving step.

  • Step on and off with extra care. Take care if you are wearing bifocals.

  • Hold children or small packages firmly in one hand.

  • Grasp the handrail as you step promptly onto the moving step.

  • Keep loose clothing clear of steps and sides.

When riding escalators:

  • Stand toward the middle of the step – away from the sides and face forward. Don't lean against the sides.

  • Don't allow children to sit on steps.

  • Do not sit umbrellas on steps.

  • Keep a firm grip on the handrail. Reposition your hand slowly if the handrail moves ahead or behind the steps. Escalators may stop for safety precautions.

  • Don't rest your handbag or parcels or any other objects on the handrail or steps or anywhere.

  • Keep objects in hands at all times.

  • Pay attention. Don’t window-shop while riding.

When exiting escalators:

  • Don't hesitate.

  • Step off promptly

  • Immediately move clear of the escalator exit area; don't stop to talk or look around. Other passengers may be behind you.

When riding moving walks:

  • All escalator advice such as holding hand rails, avoiding sides, stepping on and off promptly also apply to moving walks.

  • Passengers should stay to the right.

  • Walking passengers should pass on the left.





Elevator Escalator Safety Foundation

For more information about elevator and escalator safety education programs, visit the Elevator Escalator Safety Foundation Web site.

General Public